Welcome to Cloudbet Frequently Asked Questions page. Here you will find the answers to the key questions raised by our Clients. In case you have a problem that is not covered in our FAQ list, our Customer Support team will be happy to assist you, and maybe your query will find its way into our frequent questions list.
How can I open an account in Cloudbet Sports?
In order to register an account in Cloudbet Sports, click "Registration" at the top right of the website. Registration process is required only once and it will last just a few minutes.
Can I have more than one account with Cloudbet Sports?
You can only have one account in Cloudbet Sports
How can I see the history of my bets?
In order to view your bets, please enter the section "Balance", then "Bet History". Choose the bet period and status in the open window and click “Show” button.
I have forgotten my username and/or password. What shall I do?
In order to reset your password please click on "Forgot Password?" at the top right corner of the website and follow the instructions. If you have forgotten your username, please contact our Customer Support Service by sending an е-mail to Email address [email protected] and your username will be recovered once your identity is confirmed.
How do I place a bet?
When you have already chosen the event, you want to bet on, just click on the game outcome you want and the bet you’ve chosen will appear in the bet slip on the top right corner of your screen. Once the bet slip has opened, enter the amount that you wish to bet, and the bet slip will automatically calculate your potential winning. Click on "Place bet" to make your bet. The bet amount will be deducted from your account balance.
How can I see whether my bet was accepted?
Once you have confirmed your bet by clicking on "Place bet" in the bet slip, you will receive confirmation of acceptance, if the bet has been placed successfully. Each bet you place will appear in your account under. Please note that a bet, once placed, can no longer be cancelled.
I placed a bet by accident. What shall I do?
Unfortunately, once you have confirmed your bet by clicking on "Place bet" the bet is accepted and can no longer be cancelled. Check your choice once more before you make a bet.
What bet types can I place in Cloudbet Sports?
Cloudbet offers a wide variety of sports, leagues, matches and bets – both pre-match and Live!
For more information on bet types visit our section "Bet types".
What is the minimum and maximum stake I can place?
The minimum bet you can place is 100 (Hundred) Naira. The maximum bet is 900,000 (Nine hundred thousand) Naira. The maximum winning amount of any bet must not exceed 1,000,000 (One million) Naira.
What currencies can I bet with?
Currently you can register and bet only in Naira.
Can I transfer money between Sport and Casino accounts?
Yes. In order to transfer money between Sport and Casino, click on the “Transfer” button at the top right of the screen. Fill in the money you have to transfer in the "Amount" field. After the above-mentioned activities click on the “Confirm” button.
How can I deposit money into my Cloudbet account?
Click on "Deposit" in the section "My Account" and follow the instructions. You can make deposits quickly and easily via online deposit using payment gateways such as Rave, Paystack and interswitch. You can make a deposit into your account in the betshops of the company. All deposits made to accounts on the cloudbet platform.
How can I deposit money using a bank card?
Then log in www.cloudbetng.bet, click on "My Account", then select "Deposit" and click on any of the deposit channels listed on the site, specify the amount of money you want to deposit, enter your PIN, then click on «Deposit», in the opened window specify your cloudbet account Id, password and then confirm by clicking on the button "Pay".
You could also deposit your game account via the payment system Visa/Mastercard. For making a deposit into your game account via the payment system Visa/MasterCard, enter the amount and PIN code, then click on the "DEPOSIT" button. After filling in the data of your payment card in the opened window and confirming, the amount will be credited to your game account.
Can I make a deposit into my friend's Cloudbet account?
No, you can deposit only into your own account with your personal funds. The card/account/wallet can be used for making a deposit only if their holder’s data match with the cloudbet user’s data.
How can I make a withdrawal from my Cloudbet account?
You can make a withdrawal from your account using 2 methods: in cash from Cloudbet betshops, or via transferring your winnings to your bank Account.
How can I make a withdrawal via the Rave or Paystack?
Enter the section “My Account” – “Withdrawal”, then click on “Rave”, specify the amount of money, enter your bank details number and confirm.
How long does it take to process a request for withdrawal?
You can receive the money within 6 hours after making the request.
Does Cloudbet charge fees for money withdrawal?
In case the participant requires back the amount of the deposit made via payment card or payment system without making a bet, the fee for the service of the payment system will be deducted in the same amount as the payment system withheld from cloudbet for the transfer of the above-mentioned deposit.